Patent №
US 8,060,415
Granted
2011-11-15
Filed 2006
Owner
TUVOX INCORPORATED
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11468704
In one aspect, the invention provides a method for generating a sales lead for the sale of a CVR system. The method comprises initiating a call in which a human calls an organization and interacts with an interactive voice response (IVR) system that defines an interface to a database for an organization in order to obtain information from the database; generating a first audio file comprising a recording of the interaction; generating a second audio file comprising a recording of an interaction of the caller with a CVR system in order to obtain the same information from the database; presenting the first and second audio files to a decision maker in the organization who has some influence on a decision to purchase the CVR system; tracking when the decision maker accesses the audio files; and initiating contact with the decision maker once access of the audio files is established.
AI classification
Ownership
TUVOX INCORPORATED
assignment · 185400118
Assignors
EZZO, NICHOLAS A
On an employer assignment, the assignors are typically the inventors.