METHOD FOR GENERATING SALES OF A CONVERSATIONAL VOICE RESPONSE SYSTEM

Patent №

US 8,060,415

Granted

2011-11-15

Filed 2006

Owner

TUVOX INCORPORATED

Lab

AI components

3

nlp · speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11468704

In one aspect, the invention provides a method for generating a sales lead for the sale of a CVR system. The method comprises initiating a call in which a human calls an organization and interacts with an interactive voice response (IVR) system that defines an interface to a database for an organization in order to obtain information from the database; generating a first audio file comprising a recording of the interaction; generating a second audio file comprising a recording of an interaction of the caller with a CVR system in order to obtain the same information from the database; presenting the first and second audio files to a decision maker in the organization who has some influence on a decision to purchase the CVR system; tracking when the decision maker accesses the audio files; and initiating contact with the decision maker once access of the audio files is established.

Natural languageSpeechPlanningG06Q 30/0629G06Q 30/02G06Q 30/0207G06Q 30/0251G06Q 30/0271G06Q 30/0601G06Q 30/0617G06Q 30/0641+1 more

AI classification

Speech1.00
Planning1.00
Natural language0.98
AI hardware0.02
Knowledge representation0.00
Vision0.00
Machine learning0.00
Evolutionary computation0.00

Ownership

TUVOX INCORPORATED

assignment · 185400118

Assignors

EZZO, NICHOLAS A

On an employer assignment, the assignors are typically the inventors.

From the same owner

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