UTILIZING E-MAIL RESPONSE TIME STATISTICS FOR MORE EFFICIENT AND EFFECTIVE USER COMMUNICATION

Patent №

US 8,296,376

Granted

2012-10-23

Filed 2009

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

4

nlp · kr · planning · evo

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12411880

A method of increasing email correspondence responsiveness may include detecting a first set of email messages transmitted by a first correspondent to a second correspondent, creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages, performing a first statistical analysis of the tracking record, generating a set of responsiveness metrics based on the first statistical analysis, detecting new outgoing email messages addressed to the second correspondent, and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format. According to the example embodiment, the user-configurable email message format is configured to increase effective email response time from the second correspondent and the user-configurable email message format is based on the set of responsiveness metrics.

AI classification

Knowledge representation1.00
Natural language0.74
Planning0.65
Evolutionary computation0.57
AI hardware0.01
Machine learning0.01
Speech0.00
Vision0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 224620600

Assignors

GOLDBERG, ITZHACK, KAHN, BRUCE A., MIZRACHI, BOAZ, O' BRIEN, MICHAEL R.

On an employer assignment, the assignors are typically the inventors.

From the same owner

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