UTILIZING E-MAIL RESPONSE TIME STATISTICS FOR MORE EFFICIENT AND EFFECTIVE USER COMMUNICATION
Patent №
US 8,296,376
Granted
2012-10-23
Filed 2009
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
nlp · kr · planning · evo
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12411880
A method of increasing email correspondence responsiveness may include detecting a first set of email messages transmitted by a first correspondent to a second correspondent, creating a tracking record based on the responsiveness of the second correspondent to each email message of the first set of email messages, performing a first statistical analysis of the tracking record, generating a set of responsiveness metrics based on the first statistical analysis, detecting new outgoing email messages addressed to the second correspondent, and providing a user-configurable email message format for each detected outgoing message, the user-configurable email message format. According to the example embodiment, the user-configurable email message format is configured to increase effective email response time from the second correspondent and the user-configurable email message format is based on the set of responsiveness metrics.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 224620600
Assignors
GOLDBERG, ITZHACK, KAHN, BRUCE A., MIZRACHI, BOAZ, O' BRIEN, MICHAEL R.
On an employer assignment, the assignors are typically the inventors.