Patent №
US 8,468,451
Granted
2013-06-18
Filed 2007
Owner
AT&T INTELLECTUAL PROPERTY, INC
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11769617
Tools and techniques for online customer service via website navigation intervention are described herein. Methods provided by these tools may include monitoring activities of a user who is interacting with a website while utilizing a user device. These activities may indicate that the user would benefit from assistance while interacting with the website, and the tools may accordingly formulate data representing an offer of assistance to the user. In some instances, the user device may send a request for assistance to a customer service system, and may surrender control of the user device to the customer service system. The user device may receive assistance from the customer service system, and afterwards, regain control of the device when the assistance is completed.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY, INC
assignment · 195030224
Assignors
RAUBA, RIMAS
On an employer assignment, the assignors are typically the inventors.