SYSTEM AND METHODS FOR MANAGING COMPLEX SERVICE DELIVERY THROUGH COORDINATION AND INTEGRATION OF STRUCTURED AND UNSTRUCTURED ACTIVITIES
Patent №
US 8,554,596
Granted
2013-10-08
Filed 2006
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11422156
The invention allows for the integration of structured and unstructured human activities in the context of delivering one or more service. The systems and method described improve efficiency and quality of service delivery by increasing overall productivity and by providing better accountability for the actual cost of delivery.
Natural languageKnowledge representationPlanningAI hardwareG06Q 10/06G06Q 10/063G06Q 10/06311G06Q 10/06312G06Q 10/06375G06Q 10/0639G06Q 10/1097
AI classification
Planning1.00
Natural language1.00
AI hardware1.00
Knowledge representation0.99
Machine learning0.00
Evolutionary computation0.00
Speech0.00
Vision0.00
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 177570713
Assignors
BAILEY, JOHN H., KANDOGAN, ESER
On an employer assignment, the assignors are typically the inventors.
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