AUTOMATED PASSCODE RECOVERY IN AN INTERACTIVE VOICE RESPONSE SYSTEM

Patent №

US 8,565,385

Granted

2013-10-22

Filed 2010

Owner

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

+4 more

Lab

—

AI components

nlp · speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12776943

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The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.

Natural language SpeechH04M 3/493H04M 3/382G06F 2221/2131

Google Patents

AI classification

Speech1.00

Natural language1.00

Planning0.15

Knowledge representation0.00

Vision0.00

Machine learning0.00

AI hardware0.00

Evolutionary computation0.00

Ownership

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

assignment · 291800744

AT&T INTELLECTUAL PROPERTY I, L.P.

assignment · 291810023

AT&T INTELLECTUAL PROPERTY, INC.

namechg · 291870464

AT&T BLS INTELLECTUAL PROPERTY, INC.

namechg · 291870466

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

namechg · 291870474

Assignors

SIMPSON, ANITA HOGANS

On an employer assignment, the assignors are typically the inventors.

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Cites (21)

METHOD AND APPARATUS FOR UPDATING RULES AND TRANSMITTING CHANGE NOTIFICATIONSUS 7,580,937 · 2009 AUTOMATED PASSCODE RECOVERY IN AN INTERACTIVE VOICE RESPONSE SYSTEMUS 7,292,680 · 2007 SYSTEM AND METHOD FOR VOICE RECOGNITION PASSWORD RESETUS 6,973,575 · 2005 VOICE AUTHENTICATION SYSTEM HAVING COGNITIVE RECALL MECHANISM FOR PASSWORD VERIFICATIONUS 6,671,672 · 2003 METHOD OF PROVIDING TRANSFER CAPABILITY ON WEB-BASED INTERACTIVE VOICE RESPONSE SERVICESUS 6,600,736 · 2003 SPEECH ENCODING IN A CLIENT SERVER SYSTEMUS 6,594,347 · 2003 WEB-BASED GENERATION OF TELEPHONY-BASED INTERACTIVE VOICE RESPONSE APPLICATIONSUS 6,456,699 · 2002 VOICEPRINT IDENTIFICATION SYSTEMUS 6,356,868 · 2002 VOICE MAIL SYSTEM FOR OBTAINING FORWARDING NUMBER INFORMATION FROM DIRECTORY ASSISTANCE SYSTEMS HAVING SPEECH RECOGNITIONUS 6,330,308 · 2001 METHOD AND SYSTEM TO CONNECT AN UNANSWERED FORWARDED COMMUNICATION DIRECTLY TO A VOICE MAIL SERVICEUS 6,301,349 · 2001 SYSTEM FOR ACCESSING MULTIMEDIA MAILBOXES AND MESSAGES OVER THE INTERNET AND VIA TELEPHONEUS 6,233,318 · 2001 TELEPHONIC VOICE MESSAGE STORE AND FORWARD METHOD HAVING NETWORK ADDRESS AND VOICE AUTHENTICATIONUS 6,181,780 · 2001 MULTIMEDIA ARCHITECTURE FOR INTERACTIVE ADVERTISING IN WHICH SECONDARY PROGRAMMING IS VARIED BASED UPON VIEWER DEMONGRAPHICS AND CONTENTS OF PRIMARY PROGRAMMINGUS 6,006,257 · 1999 AUTOMATED PASSWORD RESETUS 5,991,882 · 1999 REMOTE SUBSCRIBER MIGRATIONUS 5,909,483 · 1999 APPARATUS AND METHODS FOR SPEAKER VERIFICATION/IDENTIFICATION/CLASSIFICATION EMPLOYING NON-ACOUSTIC AND /OR ACOUSTIC MODELS AND DATABASESUS 5,897,616 · 1999 THIRD PARTY VERIFICATION SYSTEM AND METHODUS 5,819,029 · 1998 MESSAGE MANAGEMENT SYSTEMUS 5,668,855 · 1997 MESSAGE MANAGEMENT SYSTEMUS 5,586,173 · 1996 MESSAGE MANAGEMENT SYSTEMUS 5,317,628 · 1994 Patent US 5,774,525US 5,774,525

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