ON-HOLD PROCESSING FOR TELEPHONIC SYSTEMS

Certain embodiments of the present invention employ targeted speech detection as part of end-of-hold detection in an end-of-hold notification system. The targeted speech detector is configured to be particularly sensitive to specific words or phrases so as to increase the likelihood of detecting a correct end-of-hold condition while reducing the likelihood of false end-of-hold detection. Targeted speech detection may be used along with other detection mechanisms such as DTMF detection and/or background noise detection.