AUTOMATED CALLING SYSTEM

Patent №

US 11,468,893

Granted

2022-10-11

Filed 2020

Owner

GOOGLE LLC

AI components

2

nlp · speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17049689

Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

Natural languageSpeechG10L 15/222H04M 3/5158H04M 3/527G10L 25/78G10L 2015/223H04M 3/4936H04M 2201/16H04M 2201/39+1 more

AI classification

Natural language1.00
Speech1.00
Planning0.01
Machine learning0.00
Evolutionary computation0.00
AI hardware0.00
Knowledge representation0.00
Vision0.00

Ownership

GOOGLE LLC

assignment · 542870216

Assignors

AHARONI, ASAF, SEGALIS, EYAL, LEVIATHAN, YANIV

On an employer assignment, the assignors are typically the inventors.

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