Patent №
US 11,468,893
Granted
2022-10-11
Filed 2020
Owner
GOOGLE LLC
AI components
2
nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17049689
Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.
AI classification
Ownership
GOOGLE LLC
assignment · 542870216
Assignors
AHARONI, ASAF, SEGALIS, EYAL, LEVIATHAN, YANIV
On an employer assignment, the assignors are typically the inventors.