ADAPTIVE BUSINESS PROCESS AUTOMATION

A method, system and computer software product are provided for process automation. The method includes monitoring one or more workstations to obtain multiple sets of character and graphical information including user actions, times and durations associated with the user actions, user-entered data, and retrieved character and graphical screen data. The method further includes identifying functional events from the sets, defining focal states as respective historic patterns of the functional events, and generating a set of facilitating scripts associated with respective ones of the focal states. The facilitating scripts each provide one or more automatic actions in the workstations. At least a portion of the set of facilitating scripts are then executed.