REDUCING DUPLICATE INFORMATION WHEN REPORTING SYSTEM INCIDENTS

A mechanism is provided for reducing duplicate information. Diagnostic data associated with a new incident that has occurred is received and at least one new incident dump file is created for the new incident that includes some or all of the diagnostic data. The diagnostic data in the at least one new incident dump file is compared to diagnostic data in at least one corresponding preceding incident dump file. Responsive to the at least one new incident dump file comprising diagnostic data that is different from the at least one corresponding preceding incident dump file, at least one comparison dump file is generated that comprises only the differences in the at least one new incident dump file that are not contained in the at least one corresponding preceding incident dump file. A report package that includes the at least one comparison dump file is then transmitted to a support system.