Patent №
US 8,670,552
Granted
2014-03-11
Filed 2006
Owner
WITNESS SYSTEMS, INC.
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11359195
Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.
AI classification
Ownership
WITNESS SYSTEMS, INC.
assignment · 176070439
Assignors
KEREN, SHIMON, IANNONE, JEFF, NIES, JAMES GORDON, SRINIVASA, SRIVIJAYA
On an employer assignment, the assignors are typically the inventors.