System and method for integrated display of multiple types of call agent data

Patent №

US 8,670,552

Granted

2014-03-11

Filed 2006

Owner

WITNESS SYSTEMS, INC.

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11359195

Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.

Knowledge representationPlanningH04M 3/5175G06F 11/3466G06F 2201/86G06F 2201/87

AI classification

Planning1.00
Knowledge representation1.00
Speech0.02
Evolutionary computation0.00
AI hardware0.00
Machine learning0.00
Vision0.00
Natural language0.00

Ownership

WITNESS SYSTEMS, INC.

assignment · 176070439

Assignors

KEREN, SHIMON, IANNONE, JEFF, NIES, JAMES GORDON, SRINIVASA, SRIVIJAYA

On an employer assignment, the assignors are typically the inventors.

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