EVENT RESOLUTION

Patent №

US 8,744,903

Granted

2014-06-03

Filed 2008

Owner

SAP AG

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12111588

Apparatus, systems, and methods that operate to assist in resolving both expected and unexpected events that occur in the course of business operations are disclosed. Activities may include detecting the occurrence of an alert event, determining whether the alert event is an expected event or an unexpected event, presenting a resolution sequence for the expected event, and soliciting a new event resolution path for the unexpected event. Further activities may include determining an alert event is an unexpected event, displaying an alert message associated with the unexpected event, and soliciting recommendations to form a new event resolution path to be presented upon determining a new event has occurred that is similar to the alert event. Additional apparatus, systems, and methods are disclosed.

Knowledge representationPlanningG06Q 10/0637G06Q 10/06G06N 5/04G06N 5/045

AI classification

Planning1.00
Knowledge representation0.74
AI hardware0.49
Natural language0.03
Machine learning0.02
Evolutionary computation0.00
Vision0.00
Speech0.00

Ownership

SAP AG

assignment · 213460310

Assignors

WAGUET, CYRILLE, HOLZ, SABINE, JANN, ANNETTE

On an employer assignment, the assignors are typically the inventors.

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