Patent №
US 8,744,903
Granted
2014-06-03
Filed 2008
Owner
SAP AG
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12111588
Apparatus, systems, and methods that operate to assist in resolving both expected and unexpected events that occur in the course of business operations are disclosed. Activities may include detecting the occurrence of an alert event, determining whether the alert event is an expected event or an unexpected event, presenting a resolution sequence for the expected event, and soliciting a new event resolution path for the unexpected event. Further activities may include determining an alert event is an unexpected event, displaying an alert message associated with the unexpected event, and soliciting recommendations to form a new event resolution path to be presented upon determining a new event has occurred that is similar to the alert event. Additional apparatus, systems, and methods are disclosed.
AI classification
Ownership
SAP AG
assignment · 213460310
Assignors
WAGUET, CYRILLE, HOLZ, SABINE, JANN, ANNETTE
On an employer assignment, the assignors are typically the inventors.