Patent №
US 6,760,722
Granted
2004-07-06
Filed 2000
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
ml · nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09572396
This invention relates to a computer implemented automated remote support in a computing system that utilizes machine learning to provide constantly improving support capability. It comprises a means for parsing input requests, means for automatically executing test cases, a Database for storing data pertaining to behaviour of products and Multiproduct combinations, as well as searching means for searching through the Database for previous occurrences of similar requests. An Expert System utilizing machine learning capabilities generates the final solution and constantly updates the organization of the data in the Database in order to improve the effectiveness of subsequent searches.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 108290503
Assignors
RAGHUNANDAN, HULIKUNTA PRAHLAD
On an employer assignment, the assignors are typically the inventors.