DYNAMIC ACCOUNT PROVISIONS FOR SERVICE DESK PERSONNEL

The present invention describes an automated process that enables dynamic provisioning (both creation and deletion) of administrative accounts based upon a real-time need as defined by service desk processes and procedures. This invention enhances current provisioning of administrative account processes that are typically handled by service desk personnel that constantly turnover through firings and hirings. By creating an on-demand provisioning process on a strictly as-needed basis an enhanced security structure is created. In addition, audit ability of access can be added to the processes that provides accountability and traceability of activities that can be directly related back to actual business justifications (the initial problem report) for actions (important not only in ITIL but also regulatory requirements).