APPARATUS, METHOD, AND PROGRAM FOR SUPPORTING PROCESSING OF CHARACTER STRING IN DOCUMENT

A support apparatus, computer-implemented method, and article of manufacture for supporting a processing of a character string in a document. The support apparatus includes: a document storage unit; a designation reception unit; a document acquisition unit; a historical-information storage unit; a reference-information generator; and a presentation unit. The method includes: receiving designation from a user; acquiring a document from the document storage device based on the designation by the user; reading pieces of historical information related to the acquired document from the historical-information storage device, and thereby generating reference information for helping the user to select a processing of the character string in the document; and presenting, to the user, a screen for receiving the designation of the processing of the character string in the acquired document, together with the reference information.