System and Method for Dispatching Field Technicians Based on Locations of Storage Locations

Patent №

US 8,948,355

Granted

2015-02-03

Filed 2012

Owner

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13528261

A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed.

Knowledge representationPlanningG06Q 10/00G06Q 10/06311G06Q 10/06313G06Q 10/087

AI classification

Planning0.95
Knowledge representation0.60
AI hardware0.09
Vision0.08
Natural language0.02
Machine learning0.00
Evolutionary computation0.00
Speech0.00

Ownership

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

assignment · 284150936

Assignors

KOSSEIFI, MARIO, MEREDITH, SHELDON K.

On an employer assignment, the assignors are typically the inventors.

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