System and Method for Dispatching Field Technicians Based on Locations of Storage Locations
Patent №
US 8,948,355
Granted
2015-02-03
Filed 2012
Owner
AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13528261
A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed.
AI classification
Ownership
AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
assignment · 284150936
Assignors
KOSSEIFI, MARIO, MEREDITH, SHELDON K.
On an employer assignment, the assignors are typically the inventors.