Patent №
US 8,949,377
Granted
2015-02-03
Filed 2011
Owner
THE DELFIN PROJECT, INC.
Lab
—
AI components
7
ml · nlp · vision · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13084060
The present invention is uniquely designed to interact with web retailer's customers with real agent reaction times as they give astute answers directly concerning web retailer's products and goals. The entire process is manageable through a third-party website which includes scripting, settings and other parameters selected by the web retailer. An artificial intelligence engine uses the combination of Bayesian probability keyword selection, natural language parsing and regular expression processing. The technology updates its response database with every client interaction-learning always takes place as it simulates a live agent, in real time. Every client interaction is recorded and analyzed, and as a result of the analysis the changes in the answer database are made.
AI classification
Ownership
THE DELFIN PROJECT, INC.
assignment · 261070605
Assignors
MAKAR, MICHAEL G., MOSLEY, JOSEPH M., TINDALL, TRACY A., KOFMAN, GENE I.
On an employer assignment, the assignors are typically the inventors.