Patent №
US 10,832,002
Granted
2020-11-10
Filed 2018
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15973842
A method, apparatus, system and a computer program product are provided for scoring performance of a chatbot by capturing specified node performance metrics based on user interactions with one or more nodes in a dialog flow for the chatbot; assigning a score to each of the one or more nodes based on the specified node performance metrics; and assessing a performance measure for at least a portion of the chatbot by combining scores assigned to selected nodes in the dialog flow.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 460990757
Assignors
KOZHAYA, JOSEPH N., ANDERSON, RYAN, GOVINDJEE, ANITA, TORRES, JAVIER R.
On an employer assignment, the assignors are typically the inventors.