PROVISION OF SUPPORT SERVICES AS A SERVICE

Patent №

US 8,965,801

Granted

2015-02-24

Filed 2010

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12751559

A method of providing support services as a service is presented. For example, the method includes providing to a service provider one or more service modules operative to provide the support services to the service provider. The one or more service modules are provided by one or more suppliers of the support services and include instruction code operative to be performed on a processor device and one or more application programming interfaces operative for programmatic access to the one or more service module. The service modules may further include one or more user interfaces operative for interactive access to a respective service module. The one or more service modules may include, for example, one or more of a profile service module, an offering service module, a customer service module, a process service module, a user interface service module and a revenue service module.

Knowledge representationPlanningG06Q 10/00G06F 16/256G06Q 10/0631G06Q 10/06311G06Q 10/067G06Q 30/04G06Q 30/0603G06Q 50/18+5 more

AI classification

Planning1.00
Knowledge representation1.00
AI hardware0.44
Natural language0.01
Machine learning0.01
Evolutionary computation0.00
Vision0.00
Speech0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 241730335

Assignors

DENG, YU, HEAD, MICHAEL REUBEN, KOCHUT, ANDRZEJ, MUNSON, JONATHAN PAUL, SAILER, ANCA, SHAIKH, HIDAYATULLAH HABEEBULLAH

On an employer assignment, the assignors are typically the inventors.

From the same owner

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