ADAPTIVE INFORMATION SERVICE ACCESS

A communication system for providing access to an information service includes a communication interface and a processor. The communication interface is configured to receive a request for an information session between a communication device and a virtual destination identified in the request. The virtual destination is associated with service destinations that provide the information service. The processor is configured to select one destination from the service destinations based on a type of the information session. The service destinations include a voice platform and a text message platform and the type of the information session is a voice session or a text message session. The processor is also configured to initiate the information session between the communication device and the one destination.