Call Routing to Subject Matter Specialist for Network Page

Patent №

US 9,106,747

Granted

2015-08-11

Filed 2014

Owner

AMAZON TECHNOLOGIES, INC.

AI components

5

ml · nlp · speech · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

14331673

Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is received from a computing device which includes an identifier of a network page. A topic specialist for the network page is identified from the contents of the network page. The call request is completed by establishing a call between the computing device and another computing device which is operated by the topic specialist.

AI classification

Natural language1.00
Planning1.00
Knowledge representation0.95
Machine learning0.93
Speech0.67
AI hardware0.05
Vision0.00
Evolutionary computation0.00

Ownership

AMAZON TECHNOLOGIES, INC.

assignment · 351340966

Assignors

SCOTT, SEAN M.

On an employer assignment, the assignors are typically the inventors.

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