Patent №
US 9,106,747
Granted
2015-08-11
Filed 2014
Owner
AMAZON TECHNOLOGIES, INC.
Lab
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14331673
Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is received from a computing device which includes an identifier of a network page. A topic specialist for the network page is identified from the contents of the network page. The call request is completed by establishing a call between the computing device and another computing device which is operated by the topic specialist.
AI classification
Ownership
AMAZON TECHNOLOGIES, INC.
assignment · 351340966
Assignors
SCOTT, SEAN M.
On an employer assignment, the assignors are typically the inventors.