Patent №
US 9,250,993
Granted
2016-02-02
Filed 2013
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
3
ml · nlp · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13874390
Methods and arrangements for handling information technology tickets. A plurality of information technology tickets are received. The tickets are clustered into categories, and a problem area is identified with respect to at least one of the categories. At least one recommendation is automatically generated for addressing the problem area. Other variants and embodiments are broadly contemplated herein.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 303210978
Assignors
MANI, SENTHIL K.K., SANKARANARAYANAN, KARTHIK, SINHA, VIBHA S., VISWESWARIAH, KARTHIK
On an employer assignment, the assignors are typically the inventors.