CONFIGURING A VIRTUAL REALITY ENVIRONMENT IN A CONTACT CENTER

Patent №

US 9,251,504

Granted

2016-02-02

Filed 2012

Owner

AVAYA INC.

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13471954

A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment is configured based on collected information of various types.

AI classification

Natural language1.00
Planning1.00
Speech1.00
Machine learning1.00
Knowledge representation0.98
AI hardware0.61
Vision0.00
Evolutionary computation0.00

Ownership

AVAYA INC.

assignment · 282110340

Assignors

CHAVEZ, DAVID L.

On an employer assignment, the assignors are typically the inventors.

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