Patent №
US 9,420,100
Granted
2016-08-16
Filed 2013
Owner
ACCENTURE S.P.A
+1 more
Lab
—
AI components
4
ml · nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13952224
The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.
AI classification
Ownership
ACCENTURE S.P.A
assignment · 323990717
ACCENTURE GLOBAL SERVICES LIMITED
assignment · 323990761
Assignors
BELLINI, DAVIDE GUGLIELMO, MAGA, MATTEO, RIZZO, DANILO
On an employer assignment, the assignors are typically the inventors.