SYSTEM, METHOD, AND COMPUTER PROGRAM PRODUCT FOR COLLABORATIVELY INSTALLING A COMPUTER APPLICATION
Patent №
US 9,720,673
Granted
2017-08-01
Filed 2015
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14937708
In one embodiment, a method for collaboratively installing a computer application includes monitoring an installation process of an application. The method also includes determining that the installation process requires remote assistance in order to continue. Also, the method includes sending a remote assistance request to remote assistance personnel at a remote site in response to the determination that the installation process requires remote assistance in order to continue. Moreover, the method includes receiving a response to the remote assistance request. The response includes remote assistance information required for installing the application provided by the remote assistance personnel at the remote site. Also, the remote assistance information and the response to the remote assistance request are invisible to an installer of the application. In addition, the method includes continuing the installation process of the application using the remote assistance information received from the remote assistance personnel at the remote site.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 370060242
Assignors
DENG, YUAN YAO, LANG, XIN PEI, MA, DOU, SHI, JIN LIANG
On an employer assignment, the assignors are typically the inventors.