Patent №
US 9,760,563
Granted
2017-09-12
Filed 2016
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
3
ml · nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15083341
Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 381180513
Assignors
FITTERER, ANNEMARIE R., GORTHI, RAMAKRISHNA J., JOSHI, CHANDRAJIT G., SHAH, ROMIL J.
On an employer assignment, the assignors are typically the inventors.