METRICS MANAGEMENT AND MONITORING SYSTEM FOR SERVICE TRANSITION AND DELIVERY MANAGEMENT
Patent №
US 9,760,592
Granted
2017-09-12
Filed 2014
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
ml · kr · evo · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14185453
A service engagement map may be generated based on data collected associated with the service transition and delivery processes. The service engagement map may be refined iteratively by discovering additional data associated with the service transition and delivery processes and updating the service engagement map according to the additional data. Engagement metrics may be computed based on the service engagement map and presented. The service engagement map may also be presented visually.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 322580715
Assignors
HUANG, PU, KATIRCIOGLU, KAAN K., LI, TA-HSIN, LI, YING, MARTENS, AXEL, SEGAL, RICHARD B.
On an employer assignment, the assignors are typically the inventors.