Patent №
US 9,760,892
Granted
2017-09-12
Filed 2008
Owner
T-MOBILE USA, INC.
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12250428
A system, device, and method for providing assistance to a user may include initiation of a video and/or text chat session as an audio telephone call between a terminal operated by the user and a call host, establishment, by the call host, of an audio connection between the user terminal and call host for the audio telephone call, a routing, by the call host, of the audio telephone call to a terminal of a human agent, the routing depending on a type of assistance requested by the user, and the user terminal and the agent terminal establishing a video connection and/or a text chat connection between the user terminal and the agent terminal after the audio telephone call is accepted by the agent terminal.
AI classification
Ownership
T-MOBILE USA, INC.
assignment · 223260564
Assignors
BOURGUIGNON, LINDSAY, JENSEN, ERIC, MASHEK, KRISTINA, MORRISON, JOHN
On an employer assignment, the assignors are typically the inventors.