Patent №
US 9,799,035
Granted
2017-10-24
Filed 2013
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14037968
A method and system for analyzing customer feedback is provided. The method includes accessing a keyword and word mapping database and receiving consumer feedback data associated with a product or service. The consumer feedback data includes feedback data groups. Each group is divided into segments based on word analysis. Each segment is analyzed with respect to the keyword and thesaurus database. A score is generated for each segment and a composite score is generated for each feedback data group. Each composite score is stored.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 312890851
Assignors
CAMA, KARL J., HERMAN, NORBERT, LAMBERT, DANIEL T.
On an employer assignment, the assignors are typically the inventors.