OPTIMIZING SOFTWARE CHANGE PROCESSES USING REAL-TIME ANALYSIS AND RULE-BASED HINTING

In one aspect, the present disclosure relates to a method which comprises obtaining a set of software change process parameters characterizing the particular process, based on the obtained set of software change process parameters, selecting hot spot information corresponding to the obtained set of software change process parameters, the hot spot information being based on a statistical analysis of previous software change processes and wherein the hot spot information identifies one or more steps of the multiple steps of the process during which problems have occurred in the previous processes, providing the hot spot information to the host computer system for use in the software change process and obtaining status information relating to the software change process at multiple times during the execution of the software change process, a level of detail of the status information being increased for steps of the process identified in the hot spot information.