Patent №
US 10,044,862
Granted
2018-08-07
Filed 2017
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15581798
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 423720432
Assignors
CAI, KEKE, DING, JING, ZHANG, LI, ZHAO, SHIWAN, SU, ZHONG
On an employer assignment, the assignors are typically the inventors.