Patent №
US 10,832,118
Granted
2020-11-10
Filed 2018
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15903199
The present invention is a system and method for cognitive customer interaction. The system includes a humanoid robot having a processor operably connected to a camera and a speaker within the robot. The system has a social interactions database connected to the processor. The social interactions database stores interaction patterns representing speech, facial expressions, and body movement. An advanced analytics program, such as Watson Analytics, determines the identity of a customer in a store and performs social content analysis of the customer on social media platforms. The advanced analytics program generates a psycholinguistic profile of the user so gestures and speech of the customer is compared to the psycholinguistic profile and the humanoid robot may response appropriately.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 450150534
Assignors
RAKSHIT, SARBAJIT K
On an employer assignment, the assignors are typically the inventors.