NETWORKED CONTACT CENTER USER INTERFACE APPROACH

Patent №

US 11,736,618

Granted

2023-08-22

Filed 2020

Owner

CONTACTUAL, INC.

+1 more

Lab

AI components

1

hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17115147

This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

AI hardwareH04M 3/5237G06F 3/0481G06F 3/0484H04L 51/04H04M 3/42161H04M 3/5133H04M 3/5183H04M 3/5191+5 more

AI classification

AI hardware0.81
Evolutionary computation0.04
Planning0.03
Machine learning0.02
Speech0.00
Knowledge representation0.00
Natural language0.00
Vision0.00

Ownership

CONTACTUAL, INC.

assignment · 545910214

8X8, INC.

assignment · 545910241

Assignors

SALAME, MANSOUR, SOUTHWICK, RICHARD, FERNANDEZ, WILLIAM JAMES, TOWNSEND, ROBERT

On an employer assignment, the assignors are typically the inventors.

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