Patent №
US 8,065,618
Granted
2011-11-22
Filed 2004
Owner
SAP AKTIENGESELLSCHAFT
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10804320
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.
AI classification
Ownership
SAP AKTIENGESELLSCHAFT
assignment · 154330253
Assignors
KUMAR, JANAKI P., NADELLA, VENUPRIYA, PRICKEN, THORSTEN, KRUGER, JODETTE, HAMNER, BRETT
On an employer assignment, the assignors are typically the inventors.