Patent №
US 7,023,979
Granted
2006-04-04
Filed 2003
Owner
—
Lab
—
AI components
2
speech · planning
Assignment
None on record
Dataset
AIPD
2023_r1 edition
Application
10385389
A communications management system comprising an input for receiving a communications classification; a database of skill weights with respect to the communications classification; a database of agent skill scores; and a processor, for computing, with respect to the received communication classification, an optimum agent selection, the processor directly controlling a routing of the information representing the received call.
AI classification
Planning0.94
Speech0.59
Machine learning0.10
Natural language0.03
Knowledge representation0.00
Evolutionary computation0.00
AI hardware0.00
Vision0.00