Patent №
US 7,065,201
Granted
2006-06-20
Filed 2001
Owner
SBC TECHNOLOGY RESOURCES, INC.
+2 more
Lab
—
AI components
2
nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09917746
The present invention relates to a customer call routing menu employing an interactive voice response system (IVR) to process a call in a customer service center. The menu messages are provided in terms of customer tasks to be performed, rather than in terms of corporate units. Further, the menu messages are arranged and played to the caller in the order of the most frequently requested tasks and include terminology commonly used by customers.
AI classification
Ownership
SBC TECHNOLOGY RESOURCES, INC.
assignment · 123110872
SBC SERVICES, INC.
assignment · 123110872
PACIFIC BELL TELEPHONE
assignment · 123110872
Assignors
BUSHEY, ROBERT R., BOWEN, YANIRA MARBELLA, LAWRENCE, RUTH ELAINE, MARTIN, JOHN MILLS, QUACKENBUSH, DENISE C., SIMON, RACHEL BETH
On an employer assignment, the assignors are typically the inventors.