Patent №
US 9,112,972
Granted
2015-08-18
Filed 2012
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
+2 more
Lab
—
AI components
4
nlp · speech · kr · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13644305
Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 290750822
SBC KNOWLEDGE VENTURES, L.P.
assignment · 344380831
AT&T KNOWLEDGE VENTURES, L.P.
namechg · 345610286
Assignors
BUSHEY, ROBERT R., KNOTT, BENJAMIN ANTHONY, MARTIN, JOHN MILLS, KORTH, SARAH, BUSHEY, ROBERT R., KNOTT, BENJAMIN ANTHONY, MARTIN, JOHN MILLS, KORTH, SARAH
On an employer assignment, the assignors are typically the inventors.