SYSTEM AND METHOD FOR UTILIZING VIRTUAL AGENTS IN AN INTERACTIVE VOICE RESPONSE APPLICATION
Patent №
US 7,933,399
Granted
2011-04-26
Filed 2005
Owner
SBC KNOWLEDGE VENTURES, L.P.
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11086796
The present disclosure provides a system and method configured to establish a connection with a party at an interactive voice response (IVR) system and provide a plurality of virtual agents associated with virtual departments based on a current stage within the process. A caller or party can be prompted with a first virtual agent when addressing content related to a first virtual department and prompted by a second virtual agent when addressing content related to a second virtual department.
AI classification
Ownership
SBC KNOWLEDGE VENTURES, L.P.
assignment · 161700553
Assignors
KNOTT, BENJAMIN ANTHONY, KORTUM, PHILIP TED
On an employer assignment, the assignors are typically the inventors.