Patent №
US 7,373,304
Granted
2008-05-13
Filed 2005
Owner
CHASE MANHATTAN BANK USA, NATIONAL ASSOCIATION
+2 more
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11227597
An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer management needs. Consumer profiles may be accessed in real time to combine customer care events with cross-selling and other promotions related to the consumer's transaction history and other factors.
AI classification
Ownership
CHASE MANHATTAN BANK USA, NATIONAL ASSOCIATION
merger · 206600676
CHASE BANK USA, NATIONAL ASSOCIATION
namechg · 206600730
JPMORGAN CHASE BANK, N.A.
assignment · 206600894