Patent №
US 7,869,998
Granted
2011-01-11
Filed 2002
Owner
AT&T CORP.
Lab
—
AI components
5
ml · nlp · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10325295
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.
AI classification
Ownership
AT&T CORP.
assignment · 136420231
Assignors
DI FABBRIZIO, GIUSEPPE, DUTTON, DAWN L., GUPTA, NARENDRA K., HOLLISTER, BARBARA B., RAHIM, MAZIN G, RICCARDI, GIUSEPPE, SCHAPIRE, ROBERT ELIAS, SCHROETER, JUERGEN
On an employer assignment, the assignors are typically the inventors.