WORK ALLOCATION TOOL

Patent №

US 8,239,249

Granted

2012-08-07

Filed 2007

Owner

UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

Lab

AI components

3

nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11852165

Methods and systems are disclosed for automatically allocating work projects to personnel based on work complexity level and level of knowledge and experience of the personnel. In one implementation, the methods and systems provide a work allocation tool that allows a user to input the level of complexity of the work projects according to one or more predefined criteria. The work allocation tool then automatically determines which of the available personnel has the required level of knowledge and experience to complete the work projects. Personnel who have already exceeded a target number or percentage of work projects in a given time period may be automatically excluded from the allocation. The work allocation tool thereafter randomly selects one of the available personnel and automatically allocates the work projects. An administrator interface allows a manager to define each person's target numbers or percentages and to stop further allocations if needed.

AI classification

Planning1.00
Knowledge representation1.00
Natural language0.79
AI hardware0.21
Speech0.07
Evolutionary computation0.02
Vision0.01
Machine learning0.01

Ownership

UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

assignment · 200770496

Assignors

BELKO, MICHAEL, KARAM, MATTHEW DOUGLAS, PEREZ, JOSUE MANUEL, WINTHEISER, RICHARD EDWARD, MARTIN, CHAD MICHAEL

On an employer assignment, the assignors are typically the inventors.

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