INDIVIDUAL PERFORMANCE METRICS SCORING AND RANKING

A method for ranking the performance data of a plurality of employees. The method may include using a receiver to receive information relating to the performance, by each of the employees, of a plurality of tasks. Each of the plurality of tasks may be tasks completed during a predetermined time period. The method may also include using a processor to compute for each of the plurality of employees, based at least in part on the received data, a median cycle time score, an accuracy score, an escalation percentage score, a volume score and a client target date score. The method may further include using the processor to rank, using percentile ranking, the of the median cycle time scores, accuracy scores, escalation percentage scores, volume scores and client target date scores.