Patent №
US 8,767,943
Granted
2014-07-01
Filed 2009
Owner
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.)
+5 more
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12617753
Methods, systems, and products are disclosed for routing communications to contact centers. When an incoming communication is detected, calling party identification information is associated to a communications profile. When a called party has multiple communications devices, then a location is received for each of the called party's multiple communications devices. The incoming communication is then routed based on the location of the called party's multiple communications devices.
AI classification
Ownership
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.)
assignment · 235990395
AT&T BLS INTELLECTUAL PROPERTY, INC.
namechg · 310130650
AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
namechg · 310130654
AT&T INTELLECTUAL PROPERTY, INC.
namechg · 310130657
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 310780600
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
correct · 513060567
Assignors
TURCAN, DIANE BROWN, WELLONS, DAVID L.
On an employer assignment, the assignors are typically the inventors.