COMPUTER TELEPHONY INTEGRATION (CTI) COMPLETE HEALTHCARE CONTACT CENTER

Patent №

US 8,553,870

Granted

2013-10-08

Filed 2009

Owner

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.)

+5 more

Lab

AI components

3

nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12538246

Methods, systems, and products enable a healthcare facility to process incoming communications.

Natural languageKnowledge representationPlanningH04M 3/5183H04M 3/42323H04M 3/5232H04M 3/54

AI classification

Planning1.00
Knowledge representation1.00
Natural language0.59
Speech0.11
Evolutionary computation0.07
Machine learning0.07
AI hardware0.02
Vision0.00

Ownership

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.)

assignment · 230890402

AT&T INTELLECTUAL PROPERTY, INC.

namechg · 513010711

AT&T BLS INTELLECTUAL PROPERTY, INC.

namechg · 513010765

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

namechg · 513020281

AT&T INTELLECTUAL PROPERTY I, L.P.

assignment · 513080888

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

correct · 513110696

Assignors

TURCAN, DIANE BROWN, WELLONS, DAVID L.

On an employer assignment, the assignors are typically the inventors.

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