FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM

Various embodiments of the invention provide methods, systems, and computer program products for fulfilling a portion of staffing requirements using an interactive voice response system (“IVR”). In particular embodiments, staffing requirements for a business activity are forecasted and a portion of the staffing requirements are identified that require fulfillment using the IVR. This portion of the staffing requirements includes one or more staff member positions required to be performed for the business activity. Eligible staff members that may fulfill the staff member positions are identified and a first member of the eligible staff members is contacted. Upon contacting the first member, the member is requested to fulfill a staff member position by the IVR and if the member accepts fulfilling the staff member position, an acceptance is sent from the IVR and the first member is scheduled based on his acceptance to fulfill the staff member position.