METHOD AND SYSTEM FOR SIMULTANEOUSLY MANAGING A PLURALITY OF SIMULATED REAL-TIME CONVERSATIONS

A method and system is disclosed for managing a plurality of simulated real-time conversations simultaneously with a plurality of callers. The disclosure includes personalizing a number of selectable audio responses associated with a call script in an agent-operator's own unique voice, interacting with a caller, and selecting an audio response for subsequent presentation to the caller, from the selectable audio responses when operating in the agent-operator assist mode. The call script includes a number of segments, including segments associated with the selectable audio responses. The interaction with the caller is selectable among an automated mode, an agent-operator assist mode, and an agent-operator mode.