Computer Telephony Integration Complete Healthcare Contact Center

Patent №

US 9,258,422

Granted

2016-02-09

Filed 2013

Owner

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

+4 more

Lab

AI components

3

nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

14025857

Methods, systems, and products enable a healthcare facility or server to process incoming communications. When a communication is received, the time and a recipient's address may be compared to a schedule of procedures. The recipient's address may be associated with a patient or with medical personnel, such as a physician or nurse. If the time and the recipient's address match an entry in the schedule of procedures, then an alternate destination may be chosen for the communication.

Natural languageKnowledge representationPlanningH04M 3/5183H04M 3/42323H04M 3/5232H04M 3/54

AI classification

Natural language0.90
Knowledge representation0.86
Planning0.66
AI hardware0.04
Vision0.01
Machine learning0.01
Speech0.00
Evolutionary computation0.00

Ownership

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

assignment · 311980697

AT&T INTELLECTUAL PROPERTY, INC.

namechg · 321900306

AT&T BLS INTELLECTUAL PROPERTY, INC.

namechg · 321900337

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

namechg · 321900352

AT&T INTELLECTUAL PROPERTY I, L.P.

assignment · 322630418

Assignors

TURCAN, DIANE BROWN, WELLONS, DAVID L.

On an employer assignment, the assignors are typically the inventors.

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