Patent №
US 9,258,424
Granted
2016-02-09
Filed 2013
Owner
AVAYA INC.
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13902509
A microprocessor executable contact manager operable to determine, for selected different types of customer communication devices, a likelihood of contacting successfully a customer at a respective type of customer communication device and select, based on the likelihood, an order and/or sequence in which to contact customer communication devices of the different customer communication device types.
AI classification
Planning0.99
Natural language0.03
Knowledge representation0.02
AI hardware0.01
Evolutionary computation0.00
Machine learning0.00
Speech0.00
Vision0.00
Ownership
AVAYA INC.
assignment · 304960759
Assignors
TALAPADY, SHAILESH, BAWGE, VIVEK
On an employer assignment, the assignors are typically the inventors.
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