Patent №
US 9,451,576
Granted
2016-09-20
Filed 2012
Owner
SEARS BRANDS, L.L.C.
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13364441
A method and system for providing location based assistance. The method and system including hosting a database of information regarding a customer, hosting a database of information regarding sale associate availability, and receiving a customer assistance request. The system determines the location of the customer and determines the availability of at least one sale associate within a predetermined location threshold of the location of the customer to service the customer assistance request. The customer assistance request is then routed to the at least one sale associate within the predetermined location threshold of the location of the customer for assistance.
AI classification
Ownership
SEARS BRANDS, L.L.C.
assignment · 276690375
Assignors
LIFSHITZ, GADI, OPHER, GILAD, EPHRAIM, GUY
On an employer assignment, the assignors are typically the inventors.