METHOD AND SYSTEM FOR PROVIDING PERSONALIZED NETWORK BASED DIALOGUES

Patent №

US 9,515,979

Granted

2016-12-06

Filed 2014

Owner

VIGNETTE CORPORATION

+4 more

Lab

AI components

5

ml · nlp · speech · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

14329715

Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.

Machine learningNatural languageSpeechKnowledge representationPlanningH04L 51/52G06Q 10/06316G06Q 30/02G06Q 30/0201G06Q 30/0235G06Q 30/0239G06Q 30/0241G06Q 30/0255+4 more

AI classification

Speech1.00
Natural language1.00
Planning1.00
Knowledge representation0.99
Machine learning0.97
Evolutionary computation0.01
AI hardware0.00
Vision0.00

Ownership

VIGNETTE CORPORATION

merger · 339060685

REVENIO, INC.

assignment · 339060707

VIGNETTE PARTNERSHIP, LP

correct · 339090004

VIGNETTE OPERATING, LLC

correct · 339090016

OPEN TEXT S.A.

assignment · 341780062

Assignors

REISTAD, BRIAN, SNAPPER, WILLIAM D., PAYNE, ANDREW C., CAMPBELL, JAMES

On an employer assignment, the assignors are typically the inventors.

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