CALL TREATMENT BASED ON USER ASSOCIATION WITH ONE OR MORE USER GROUPS

Patent №

US 9,596,348

Granted

2017-03-14

Filed 2013

Owner

GOOGLE INC.

AI components

1

hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13767627

A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

AI hardwareH04M 3/436H04M 3/42059H04M 3/42153H04M 3/2281H04M 2203/2044H04M 2242/28

AI classification

AI hardware0.94
Planning0.02
Natural language0.01
Vision0.01
Knowledge representation0.00
Machine learning0.00
Evolutionary computation0.00
Speech0.00

Ownership

GOOGLE INC.

correct · 338970744

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